Because our payment processor only processes USD, all of product prices are listed in USD except airtime face value is listed in CNY, however, all price will be converted into USD before order is submitted to credit card processor for processing.
It is a “3 in 1” size SIM card, which has standard, micro and nano size in one SIM card.
Yes, it supports GSM/WCDMA/LTE (2G/3G/4G) networks, please make sure your phone is unlocked.
Yes, please visit www.mychinaunicom.com to refill data, airtime and extend the validation period of the SIM card.
No, no need to cancel your SIM card. The SIM card will be canceled after 90 days of first use automatically regardless if there is any balance on the card; unless you purchased “Keep your number” service to extend the validation period.
Currently, we don’t have resellers at airport; however, we have more than 100 hotels in Beijing, Shanghai and Chengdu that sell our SIM cards. The best way to buy the SIM card is to order it on www.mychinaunicom.com, and have it delivered to your hotel for free!
Unfortunately, all Chinese operators don’t refund unused balance!
If you have an android device, you may need to configure the APN in order to access Internet. Here is how you configure APN on an android device: Go to wireless control-> Mobile Network Settings-> Wireless Access Points (WAP) name-> Menu-> New APN, then input information as below:
MMS protocol：WAP 2.0
Finally, if you see 3gnet and 3gwap, just choose 3gnet, and you are done.
Validation period is 90 days after first use. Validation period can be extended on www.mychinaunicom.com by purchasing “Keep your number” service.
Yes, the international roaming feature is enabled on your China Unicom SIM card; however, international roaming tariff is rather expensive. We do not recommend you to use it as it will impact the balance of the service package on your SIM card, and even suspend your SIM card due to lower balance.
No, it only can be delivered to mainland China if you purchase on www.mychinaunicom.com; If you are in US, Canada and UK, it is ok to place your order on Amazon via searching “Lvycom”, any other countries have to purchase it on www.mychinaunicom.com and we will ask the front desk or concierges to collect it for you directly before your arrival.
It takes about 2-3 business days to deliver the SIM card to most of the major cities in mainland China.
The tracking number and your new China Unicom phone number will be provided once it has been sent out and you can get it from the front desk or concierges when you arrive, it is that simple.
Actually, we never deduct the fund from your account for failed orders. Most of the time, it’s just a pre-authorization approved by your bank. No funding is deducted from your account. For a failed order, the authorized transaction will be void, and no fund will be deducted from your account. In case you do see your fund is deducted, please write to us, we will make sure it’s refunded or you can simply apply a chargeback to your bank.
Unfortunately, our system only accepts one SIM card order at time.
About the receiving address, please write down like this: XXXXXXXX.(Chinese pin yin not use in English)
There are many reasons. Some are due to payment not accepted; some due to passport information is too big to upload. Please call or write us at email@example.com, we will try our best to help.
Unfortunately, we cannot make such change due to operator’s policy during the first 90 days. If you want to change the service package, you can do so after 90 days if you purchased the Keep your number service.
Just send text "101" to 10010 for airtime balance or send text "2082" to 10010 for data balance. These texts are free of charge.
Most of the time, this is due to system response timeout. Please avoid top-up in the beginning of each month, because there are many customers top up during that time, operator’s system has delays to respond. You can check it later.
Balance cannot change into data directly, you have to refill data on www.mychinaunicom.com, but if your SIM card was not bought from www.mychinaunicom.com or LVYCOM and its channels, it will not allow you to refill data directly.
• Call a Chinese mobile number: dial the 11 digit mobile number directly; Chinese mobile number all starts with 13../15../17../18… For example, call number 15680912345 directly.
• Call a Chinese fixed line number: dial 0 + area code + phone number, Beijing area code is 10, Shanghai is 21, Chengdu is 28; for example, calling a Chengdu fixed line number 85332544, dial 028 85332544. You can find more major Chinese tourist city area code information at the end of this manual.
• Make international calls: dial 00 or “+” + country code + phone number, for example, calling US number 617 346 1234, dial +1 617 346 1234.
• People in mainland China can just dial your number directly, for example, 132 818 12345.
• People outside China needs to dial +86 plus your number, for example, +86 132 818 12345.
1. Please make sure your phone is unlocked
2. If you use personal Wi-Fi or Mi-Fi device, please make sure turn off cloud based back-up service like iCloud on devices connect with personal Wi-Fi or Mi-Fi device.